Refund & Cancellation Policy

You add funds to a prepaid wallet. Nothing is charged at that point beyond the top-up itself. Your wallet is then debited each time your ad actually plays on a screen, at the price for that screen’s venue tier.

Because billing is per verified play, you are never charged for a campaign that did not run, for a screen that was offline, or for impressions that were estimated rather than recorded.

You can pause or stop a campaign or ad set at any time from your dashboard. Stopping takes effect for future plays. Plays that have already been recorded and billed are not reversed by stopping a campaign.

There is no cancellation fee and no minimum commitment period.

Unspent balance remains available for future campaigns and does not expire while your account is open.

You may request a refund of an unspent balance by writing to support@do-ad.com from the email address registered on the account. We will verify the request, deduct any amounts already spent or committed to plays in flight, and return the remainder to the original payment method.

Refunds are made to the original payment method only. We cannot redirect a refund to a different account, card or UPI ID.

We aim to acknowledge a refund request within 24 hours and to initiate an approved refund within 7 working days.

Once initiated, the time for the money to reach you is controlled by your bank or payment provider — commonly 5 to 10 working days. We will share the payment reference so you can trace it.

If you believe you were charged for a play that did not happen, tell us. Every charge is backed by a proof-of-play record identifying the screen and the time, and every debit appears on your wallet ledger with that reference.

Where we find a play was recorded in error, we credit the amount back to your wallet, or refund it to your original payment method if you prefer.

If money left your account but the wallet was not credited, contact us with the payment reference. Payments are reconciled against the gateway’s record; confirmed payments are credited, and genuine duplicates are refunded in full.

Amounts already spent on plays that were correctly recorded and delivered are not refundable, since the advertising was delivered.

Where an account is terminated for fraud or unlawful activity, we may withhold refunds to the extent permitted by law and pending investigation.

Email support@do-ad.com. If you are not satisfied with the outcome, escalate through the grievance process on the Contact & Grievance Redressal page.